PEN's Experience Advisors

PEN’s Experience Advisors offer a wealth of expertise in the realm of customer experience. Members of the advisory board include:

• Jim Gilmore - co-author, The Experience Economy and Authenticity, Cleveland, Ohio
• Sonia Rhodes - VP of Customer Experience, Sharp Health Care,San Diego, California
• Steve Dragoo - President, Service Solutions Consulting, Inc. grocery/food industry, Nashville, Tennessee
• Kathy Macdonald - President, The Macdonald Group, automobile industry, Ann Arbor, Michigan